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Care & Product Assurance

Every Culinvaro piece is made to earn a permanent spot in your kitchen. A little care goes a long way — here's how to keep your cookware, bakeware, and tools performing beautifully for years, plus what our product assurance covers if something isn't right.

Care Instructions By Material

Find your product type below for quick, material-specific care tips.

Stainless Steel

  • Hand wash recommended for lasting shine
  • Avoid steel wool or abrasive scrubbers
  • Dry immediately to prevent water spots

Cast Iron

  • Hand wash only — skip the dishwasher
  • Dry fully and re-oil after each wash
  • Season periodically to maintain the surface

Non-Stick Cookware

  • Use wood, silicone, or nylon utensils only
  • Cook on low to medium heat
  • Hand wash with a soft sponge

Wood & Bamboo

  • Hand wash and dry right away — never soak
  • Oil regularly with food-safe mineral oil
  • Keep away from the dishwasher

Glass & Ceramic

  • Most pieces are dishwasher safe
  • Avoid sudden temperature changes
  • Check for chips or cracks before each use

Do's & Don'ts

General guidelines that apply across most of our cookware and kitchen tools.

Do

  • Let cookware cool before washing
  • Dry items fully before storing
  • Use the right utensil for each surface
  • Store with padding between stacked pieces
  • Follow the care card included with your order

Don't

  • Use metal utensils on non-stick surfaces
  • Put cast iron or wood in the dishwasher
  • Use bleach, abrasive pads, or harsh chemicals
  • Expose glass or ceramic to sudden temperature shifts
  • Leave cookware soaking for extended periods

Product Assurance

We stand behind what we sell. Here's what our product assurance covers.

1Year Limited
Warranty
Every Culinvaro product is covered against manufacturing defects in materials and workmanship for one year from the date of purchase, when cared for according to the guidelines on this page.

What's covered:

  • Manufacturing defects in materials, construction, or finish
  • Coatings, handles, or hardware that fail under normal household use
  • Products that don't perform as described when used and cared for as intended

What's not covered:

  • Normal wear and tear, including gradual loss of non-stick coating
  • Damage from misuse, overheating, or improper cleaning methods
  • Commercial or restaurant use
  • Cosmetic changes to cast iron seasoning over time

To make a claim, contact our team with your order number, a description of the issue, and a photo if possible. We'll review your claim and offer a repair, replacement, or refund as appropriate.

Extending the Life of Your Products

Great cookware is an investment, and a little routine care pays off for years. Wash promptly after use rather than letting food sit, store pieces so they aren't scratching against one another, and re-season or re-oil surfaces that call for it a few times a year. If a handle loosens or a lid stops sealing well, reach out to us before retiring the piece — it's often a quick fix rather than a reason to replace it.

Contact Us

Need to file a warranty claim instead of a care question? Visit our Warranty & Care page.

Address: Cheyenne, Wyoming 82009, United States
Hours: Monday–Saturday, 9:00 AM–7:00 PM EST

Specific care instructions may vary by product — always check the card included with your order for guidance tailored to that item.